" From that moment on you end up in a heated debate over placing the new fence-three inches one way or the other.
Your spouse walks off in a huff.Īnd speaking of the block party, at one point you're making small talk with your somewhat crotchety and always colorful neighbor about his shrinking kidneys when he says, "Speaking of the new fence you're building. You simply remember being polite and friendly. Apparently not only did you flirt with someone at the party, but according to your spouse, "You were practically making out." You don't remember flirting. You're in the middle of a casual discussion with your spouse and he or she brings up an "ugly incident" that took place at yesterday's neighborhood block party. You've got to do something different or your company isn't going to hit its annual goals. You're in a meeting with four coworkers and you're trying to pick a new marketing strategy. She thinks you're not ready you think you are. For example, you're talking with your boss about a possible promotion. Now, what makes one of your conversations crucial as opposed to plain vanilla? First, opinions vary. They're the day-to-day conversations that affect your life. The crucial conversations we're referring to in the title of this book are interactions that happen to everyone. Although it's true that such discussions have a wide-sweeping and lasting impact, they're not the kind we have in mind. When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. The void created by the failure to communicate is soon filled with poison, drivel, and misrepresentation.
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